Privacy Policy

Effective Date: 2021.03.20  ·  Last Updated: 2025.10.15

1. Information We Collect

MAXIMAS respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how MAXIMAS collects, uses, stores, discloses, transfers, and protects personal data when you visit our website, contact us, request support, submit an RMA request, download product information, subscribe to updates, or interact with MAXIMAS through any online or offline channel.

This Privacy Policy applies to MAXIMAS websites, online forms, customer service channels, marketing communications, product registration, warranty service, RMA service, technical support, and other services provided by MAXIMAS.

1.1 Information You Provide Directly — we may collect information that you voluntarily provide, including:

  1. Name.
  2. Company name.
  3. Job title.
  4. Department.
  5. Email address.
  6. Phone number.
  7. Country, region, or business address.
  8. Product model number.
  9. Serial number.
  10. Purchase information.
  11. RMA or warranty request details.
  12. Technical support inquiry details.
  13. Project requirements, quotation requests, and business communication records.
  14. Files, images, screenshots, test logs, or diagnostic information submitted by you.
  15. Any other information you choose to provide through our forms or communication channels.

1.2 Information Collected Automatically — when you visit our website, we may automatically collect certain technical and usage information, including:

  1. IP address.
  2. Browser type and version.
  3. Device type.
  4. Operating system.
  5. Referring URL.
  6. Pages visited.
  7. Time and date of access.
  8. Session duration.
  9. Language preference.
  10. Cookie identifiers.
  11. Website interaction data.
  12. Approximate location derived from IP address.

1.3 Product, Warranty, and Technical Data — for product registration, warranty service, RMA, technical support, or failure analysis, we may collect:

  1. Product model.
  2. Product serial number.
  3. Firmware version.
  4. Hardware configuration.
  5. System environment.
  6. Error messages.
  7. Test results.
  8. SMART data for SSD products.
  9. Diagnostic logs.
  10. Failure description.
  11. Photos of product condition or labels.
  12. Return shipment information.

For storage products such as SSD, eMMC, UFS, memory cards, or USB flash drives, customers are responsible for removing or backing up all data before submitting products for service. MAXIMAS does not intentionally collect user files stored inside returned storage products.

2. How We Use Information

MAXIMAS may use collected information for the following purposes:

  1. To respond to inquiries.
  2. To provide quotations, product information, and business communication.
  3. To process product registration.
  4. To provide warranty service, RMA service, technical support, and failure analysis.
  5. To verify product authenticity, warranty status, and purchase channel.
  6. To improve products, services, website performance, and customer experience.
  7. To manage customer relationships and business accounts.
  8. To send service notifications, technical updates, product updates, or marketing communications where permitted by law.
  9. To conduct internal analysis, reporting, auditing, quality control, and compliance review.
  10. To detect fraud, misuse, unauthorized access, counterfeit products, or security incidents.
  11. To comply with legal obligations, regulatory requirements, court orders, or lawful requests from authorities.
  12. To enforce MAXIMAS policies, terms, agreements, and legal rights.

3. Legal Basis for Processing

Where required by applicable law, MAXIMAS processes personal data based on one or more of the following legal bases:

  1. Your consent.
  2. Performance of a contract or pre-contractual communication.
  3. Compliance with legal obligations.
  4. Legitimate business interests, such as customer support, product improvement, fraud prevention, website security, and business communication.
  5. Protection of legal rights and interests.
  6. Other lawful grounds permitted by applicable data protection laws.

4. Cookies and Similar Technologies

MAXIMAS may use cookies, web beacons, pixels, tags, analytics tools, and similar technologies to operate our website and improve user experience. We may use these technologies to:

  1. Remember user preferences.
  2. Maintain website functionality.
  3. Analyze website traffic and usage.
  4. Improve website performance.
  5. Understand user interests.
  6. Support marketing and advertising activities where permitted by law.

You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

5. Analytics and Third-Party Tools

MAXIMAS may use third-party service providers for website hosting, analytics, security, customer relationship management, email delivery, marketing automation, form submission, cloud storage, RMA management, and technical support operations.

These service providers may process personal data only as necessary to provide services to MAXIMAS and are expected to protect such data in accordance with applicable laws and contractual obligations. Examples of third-party tools may include:

  1. Website hosting providers.
  2. Cloud infrastructure providers.
  3. Email service providers.
  4. Analytics providers.
  5. CRM platforms.
  6. Marketing platforms.
  7. Security and anti-spam tools.
  8. Logistics or shipping service providers.
  9. Payment or billing service providers, if applicable.

6. Disclosure of Personal Data

MAXIMAS does not sell personal data in the ordinary course of business. We may disclose personal data to the following parties when necessary:

  1. MAXIMAS affiliates, subsidiaries, or related companies.
  2. Authorized distributors, resellers, or service partners.
  3. Logistics, shipping, repair, or RMA service providers.
  4. IT, hosting, cloud, analytics, CRM, and security service providers.
  5. Professional advisors, including legal, accounting, audit, and compliance advisors.
  6. Government authorities, law enforcement agencies, courts, or regulators where required by law.
  7. Business transaction parties in connection with merger, acquisition, restructuring, financing, asset transfer, or similar corporate transaction.
  8. Other parties with your consent or as permitted by law.

7. International Data Transfers

Because MAXIMAS operates in global markets, your personal data may be transferred to, stored in, or processed in countries or regions outside your country of residence.

When personal data is transferred internationally, MAXIMAS will take reasonable measures to protect such data in accordance with applicable data protection laws. These measures may include contractual safeguards, internal security controls, access restrictions, and other appropriate protection mechanisms.

8. Data Retention

MAXIMAS retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data and purpose of processing, including:

  1. Contact inquiries: retained for the period necessary to respond and maintain business records.
  2. Quotation and business communication records: retained for business relationship management and legal compliance.
  3. Warranty, RMA, and technical support records: retained for warranty verification, quality control, traceability, and legal defense.
  4. Website analytics data: retained according to the settings of the relevant analytics tools.
  5. Legal, tax, accounting, and compliance records: retained for the period required by applicable laws.

When personal data is no longer necessary, MAXIMAS will delete, anonymize, or securely archive it where appropriate.

9. Data Security

MAXIMAS uses reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, misuse, or unlawful processing. Security measures may include:

  1. Access control.
  2. Authentication mechanisms.
  3. Network security controls.
  4. Encryption where appropriate.
  5. Secure data storage.
  6. System monitoring.
  7. Employee confidentiality obligations.
  8. Vendor security review.
  9. Backup and disaster recovery controls.
  10. Incident response procedures.

No system or transmission method is completely secure. MAXIMAS cannot guarantee absolute security of personal data transmitted through the internet.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  1. Request access to your personal data.
  2. Request correction of inaccurate or incomplete personal data.
  3. Request deletion of personal data.
  4. Request restriction of processing.
  5. Object to certain processing activities.
  6. Withdraw consent where processing is based on consent.
  7. Request a copy of your personal data.
  8. Request data portability where applicable.
  9. Opt out of marketing communications.
  10. File a complaint with a competent data protection authority.

Under Taiwan’s Personal Data Protection Act, individuals may request access to, review, copy, supplement, correct, stop collection/processing/use of, or delete personal data where applicable. Under GDPR, individuals may have rights including access, rectification, erasure, restriction, objection, and data portability. California residents may have rights under CCPA/CPRA, including rights to know, delete, correct, opt out of sale or sharing, and limit the use of sensitive personal information where applicable. To exercise your rights, please contact us using the contact information provided in Section 16.

11. Marketing Communications

MAXIMAS may send marketing communications, newsletters, product updates, event invitations, or promotional information if you have subscribed, requested information, or otherwise permitted us to contact you under applicable law.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we may still send non-marketing communications, such as warranty notices, RMA updates, service notifications, legal notices, or important product safety information.

12. Children’s Privacy

MAXIMAS products and services are intended for business users, professionals, organizations, and general adult users. Our website is not intended for children.

MAXIMAS does not knowingly collect personal data from children under the age required by applicable law. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete such data.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, distributors, partners, or external resources.

MAXIMAS is not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policies of those third-party websites before providing any personal data.

14. User-Submitted Files and Technical Materials

When you submit files, screenshots, logs, diagnostic reports, photos, test results, or other technical materials to MAXIMAS, you are responsible for ensuring that such materials do not contain unnecessary personal data, confidential information, trade secrets, or third-party information unless such disclosure is necessary for the requested support or service.

MAXIMAS may use submitted technical materials for support, troubleshooting, RMA processing, warranty verification, failure analysis, product improvement, quality control, and internal training.

15. Storage Device Data

For SSDs, eMMC, UFS, memory cards, USB flash drives, or other storage products submitted for RMA, repair, testing, replacement, or failure analysis:

  1. Customers must back up all data before shipment.
  2. Customers must remove confidential, personal, business, or sensitive data where possible.
  3. Products may be erased, reformatted, repaired, replaced, or destroyed during service.
  4. MAXIMAS is not responsible for data loss, data recovery, data leakage, or data preservation related to submitted storage products.

Customers should not submit storage products containing sensitive, confidential, regulated, or irreplaceable data unless they have taken appropriate backup and security measures.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Company: MAXIMAS  ·  Email: privacy@maximas.ai

For warranty, RMA, or technical support matters, please contact: support@maximas.ai

17. Changes to This Privacy Policy

MAXIMAS may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or data protection practices.

The updated Privacy Policy will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.